TalkWillow

Terms and data policy

In plain language. Draft for legal review, last updated 14 Nov 2026.

Not an emergency service

TalkWillow connects you with psychologists for scheduled online sessions. It is not a crisis service and nobody is watching the app around the clock. If you might hurt yourself or someone else, call:

Who can use it

You must be 18 or over. We check your date of birth when you sign up.

Your sessions

  • Sessions are not recorded unless you switch recording on in Sharing & consent. It is off by default.
  • When recording is on, audio is used only to make a transcript and is then deleted. We never keep audio.
  • Without recording, your psychologist can still dictate or type a short summary after the session for their notes.
  • AI only helps draft notes if you switch on AI notes. Your psychologist checks and signs every note; you see the recap only after that.

AI and your data

  • Your sessions, notes and chats are never used to train AI models, ours or anyone else's.
  • We send our AI provider only what is needed to draft a note or a companion reply, under commercial terms that do not allow them to train on it.
  • Your psychologist's private process notes are never sent to AI.

Who can see what

  • Your psychologist sees your bookings and the notes they write.
  • Another psychologist sees your history only if you switch it on for them, and loses access the moment you switch it off. Every view is logged.
  • Psychologists never see your companion chats.
  • If you report thoughts of self-harm, your psychologist is alerted so they can check in, even if you have not shared your history. Outside their working hours the platform's on-call psychologist is alerted instead.

How we protect it

  • Notes, transcripts, dictation, chats and risk details are encrypted in our database with keys stored separately.
  • Data is stored in India (Mumbai region).
  • Every database query runs with access rules that only let each person reach their own records.

How long we keep it

  • Clinical records (signed notes, assessments): for the period required of psychologists in India. To be confirmed in legal review.
  • Companion chats: until you delete them, which you can do at any time.
  • Sign-in codes: 10 minutes. Sessions: 30 days or until you sign out.

Leaving

You can ask for an export of your records, and for your account to be closed. Clinical records we are legally required to keep are kept for that period only and then deleted.

Payments

Payments are handled by Razorpay. We never see or store your card or UPI details. The refund rules are shown before you pay.